Refund & warranty.

Product warranty

The products we sell (solar panels, inverters and batteries, laptops and desktops, printers and accessories, CCTV cameras and recorders, displays and LED walls, and smart-home devices) carry the warranty of their manufacturer.

What is covered, for how long and how a claim is handled are set by the product's manufacturer warranty and your invoice. Please keep your invoice: it is your proof of purchase for any warranty claim. Some manufacturers ask you to register the product, or to use their own service centre; we will tell you when that applies and help you through it.

A manufacturer warranty does not normally cover damage from accidents, misuse, unauthorised repair, power surges, water or pests. The manufacturer's terms decide this.

Solar installation workmanship

For rooftop solar systems installed by Hileo Forge by Essar Associates, the workmanship on the installation (mounting, wiring and commissioning) is covered as set out in your quote and invoice. The panels, inverter and other components carry their own manufacturer warranties, as above.

Annual service plans (ASC)

What an ASC plan covers, and for how long, is as set out in your plan and invoice.

How to raise a warranty or service request

Contact our service desk with your name, mobile number, the product and its serial number if you have it, your invoice number or date, and a short description of the problem.

For solar systems, call our Hileo Forge solar desk on +91 85899 80118 or email care@essardigi.com.

For solar panels bought through Sara Trading, our panel distribution business in Thrissur, contact Sara Trading on +91 79944 33307 or sara@essardigi.com.

Where a claim has to go to the manufacturer, we will pass it on and keep you updated. Repair or replacement under warranty is decided by the manufacturer's terms.

Refunds and cancellations

Refunds, returns and cancellations are handled as per your invoice and the terms agreed at the time of order. Products that are opened, used, installed or ordered specially for you may not be returnable; your quote or invoice will say so.

If you want to cancel an order or ask about a refund, contact the desk you ordered from as soon as possible, with your invoice or order details. We will tell you what applies to your order.

Nothing on this page limits your rights under the Consumer Protection Act, 2019.

Questions

For anything not covered here, email care@essardigi.com or call our office on +91 85899 80101. See also our Terms of Use and Privacy Policy.